Learning Management Systems Adoption Based on Technology Acceptance Model: a Study of a Mining Company

Abstract

Background: A digital learning system is one of several solutions for PT Riung Mitra Lestari (RML) to develop its employees, but participation in its learning management system (LMS) remains low. 
Purpose: This study aims to analyze the factors influencing LMS adoption at RML and propose recommendations to enhance the adoption of the LMS.
Design/methodology/approach: The quantitative analysis was applied based on the Technology Acceptance Model (TAM) framework and using the PLS-SEM method to process the data. There were 361 respondents to the survey, followed by Focus Group Discussions (FGD) with 39 FGD participants.
Findings/Results: The results of PLS-SEM show that perceived ease of use influences both perceived usefulness and attitude toward the LMS adoption. The FGD revealed key challenges based on the findings, including LMS navigation difficulties and limited internet connectivity, and was treated as a basis for recommendations.
Conclusion: Challenges of LMS adoption in companies with remote branch locations include limited supporting infrastructure and ease of use of the LMS. The results can help the other mining companies’ management to support with reliable devices and a reliable LMS system performance.
Originality/value (state of the art): The limited research on LMS use in mining companies prompted this study to fill that gap. 

Keywords: e-learning, employee training, mining industry, technology acceptance model, technology adoption