Protection of Consumers with Disabilities in The Public Services Sector (Legal Comparative with Australia)
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Published
31 January 2023
Keywords:
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consumer protection, disability, public services
Abstract
The existence of a consumer protection law and the ratification of the CRPD by the Indonesian government is expected to guarantee the safety and comfort of consumers, including persons with disabilities. Therefore, the problem of comparative regulation and institutional, as well as the supervision of the implementation of public services for persons with disabilities, is raised in Indonesia and Australia. Australia was chosen as a comparison because this country already has a comprehensive protection system for persons with disabilities and is fully committed to providing public service facilities. This research is a prescriptive normative research using secondary data consisting of primary legal materials and secondary legal materials. This study concludes that similar to Indonesia, the formation of regulations and policies in Australia in the public service sector for persons with disabilities has reached a technical level and is carried out in a coordinated manner between the center and the regions. The basic difference is that the institutional system that handles the planning, implementation, and supervision of public services for persons with disabilities in Indonesia is separated into various ministries and/or agencies so that it requires strengthening synergies at the central and regional levels so that the implementation of public services is guaranteed optimally.
References
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Nursyamsi, F., Arifianti, E. D., Aziz, M.F., Bilqish, P., Marutama, A. (2015). Legal framework for disabilities in Indonesia towards disability friendly Indonesia (Kerangka hukum disabilitas Indonesia: menuju Indonesia ramah disabilitas). Jakarta: Pusat Studi Hukum dan Kebijakan Indonesia (PSHK)
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Sudarwati, E. (November 24, 2016). Kebijakan penanganan penyandang disabilitas Personel Kemhan dan TNI. Retrieved from https://www.kemhan.go.id/pusrehab/2016/11/24/artikel-kebijakan-penyandang-disabilitas.html
Sunardi, K.K., & Mustafa, A. (2020). Accessibility of children with disabilities in accessing formal education in Gowa district (Aksesibilitas anak penyandang disabilitas dalam mengakses pendidikan formal di Kabupaten Gowa). Siyasatuna, 2(2), 341–350.
[UNCTAD] United Nations Conference on Trade and Development. (July 08, 2020). Implementation of the United Nations guidelines for consumer protection. Retrieved from https://unctad.org/system/files/official-document/tdrbpconf9d2_en.pdf
World Bank. (2016). Widening inequality (Ketimpangan yang semakin lebar). Jakarta: World Bank.
Australian Government. (2011). Business snapshot don’t take advantage of disadvantage. Melbourne: Australian Competition and Consumer Commission.
Australian Government. (2021). Consumer vulnerability: expectations for the telecommunications industry. Melbourne: Australian Communications and Media Authority.
Australian Government. (2021). National Disability Insurance Scheme (Practice Standards—Worker Screening) Rules 2018. Retrieved from https://www.legislation.gov.au/Details/F2020C01138
Australian Government. (May 18, 2018). National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018. Retrieved from https://disability.royalcommission.gov.au/system/files/exhibit/DRC.2000.0004.0760.pdf
Baart, J., & Taaka, F. (2017). Barriers to healthcare services for people with disabilities in developing countries: A literature review. Disability, CBR and Inclusive Development, 26–40. https://doi.org/10.5463/DCID.v29i4.656
Government Regulation Number 70 of 2019 concerning Planning, Implementation, and Evaluation of Respect, Protection, and Fulfillment of the Rights of Persons with Disabilities. (October 02, 2019). Regional News of the Province of the Special Capital Region of Jakarta Year 2019 Number 6399. Jakarta
Harahap, R. R., & Bustanuddin. (2015). Legal protection for persons with disabilities according to the Convention on the Rights of Persons with Disabilities (CRPD) (Perlindungan hukum terhadap penyandang disabilitas menurut Convention on the Rights of Persons with Disabilities (CRPD)). Jurnal Inovatif, 8(1), 17–29. Retrieved from https://online-journal.unja.ac.id/index.php/jimih/article/view/2191
Hidayat, P. (2020). Impact of the Covid-19 Pandemic on Consumer Rights; A Guide to Access to Justice (Dampak Pandemi Covid-19 terhadap Hak-Hak Konsumen; Sebuah Panduan Akses terhadap Keadilan). Jakarta: Institute for Criminal Justice Reform (ICJR). www.icjr.or.id
Law Number 19 of 2011 concerning Ratification of the Convention on the Rights of Persons with Disabilities. (November 10, 2011). State Institution of The Republic of Indonesia Year 2011 Number 107. Jakarta
Law Number 8 of 1999 concerning Consumer Protection. (April 20, 1999). State Institution of The Republic of Indonesia Year 2016 Number 3821. Jakarta
Law Number 8 of 2016 concerning Persons with Disabilities. (April 15, 2016). State Institution of The Republic of Indonesia Year 2016 Number 5871. Jakarta
Misra, S., & Dhaka, R. S. (2006). Consumer in globalized world effectiveness of consumer protection institutions. Indian Journal of Public Administration, 52(2), 222-246. https://doi.org/10.1177/0019556120060206
Muqovvah SA. (2020, April 23). Public services for persons with disabilities (Pelayanan publik bagi penyandang disabilitas). Retrieved from https://ombudsman.go.id/artikel/r/artikel--pelayanan-publik-bagi-penyandang-disabilitas
Ndaumanu, F. (2020). Hak penyandang disabilitas: antara tanggung jawab dan pelaksanaan oleh pemerintah daerah. Jurnal HAM, 11(1), 131–150. http://dx.doi.org/10.30641/ham.2020.11.131-150
Nurinaya. (2021). Comparison of Indonesian and Australian policies regarding fulfilling the rights of persons with disabilities (Perbandingan kebijakan indonesia dan australia terkait pemenuhan hak penyandang disabilitas). Journal of Government and Politics (JGOP), 3(1), 18–32.
Nursyamsi, F., Arifianti, E. D., Aziz, M.F., Bilqish, P., Marutama, A. (2015). Legal framework for disabilities in Indonesia towards disability friendly Indonesia (Kerangka hukum disabilitas Indonesia: menuju Indonesia ramah disabilitas). Jakarta: Pusat Studi Hukum dan Kebijakan Indonesia (PSHK)
Olney, S., & Dickinson, H. (2019). Implementing the Australian National Disability Insurance Scheme: implications for policy and practice. Policy Design and Practice, 2(3), 275–290. https://doi.org/10.1080/25741292.2019.1586083
Regional Regulation of the Province of the Special Capital Region of Jakarta Number 4 of 2013 concerning Social Welfare. (2013). Regional Gazette of the Special Capital Province of Jakarta Year 2013 Number 5001. Jakarta
Regulation of the Governor of the Province of the Special Capital Region of Jakarta Number 24 of 2019 concerning Provision of Social Assistance to Fulfill the Basic Needs of Persons with Disabilities. (Maret 13, 2019). Regional News of the Province of the Special Capital Region of Jakarta Year 2019 Number 62010. Jakarta
Robertson J., Hatton C., Baines S. & Emerson, E. (2015). Systematic reviews of the health or health care of people with intellectual disabilities: a systematic review to identify gaps in the evidence base. Journal of Applied Research in Intellectual Disabilities, 28, 455-523.
Sudarwati, E. (November 24, 2016). Kebijakan penanganan penyandang disabilitas Personel Kemhan dan TNI. Retrieved from https://www.kemhan.go.id/pusrehab/2016/11/24/artikel-kebijakan-penyandang-disabilitas.html
Sunardi, K.K., & Mustafa, A. (2020). Accessibility of children with disabilities in accessing formal education in Gowa district (Aksesibilitas anak penyandang disabilitas dalam mengakses pendidikan formal di Kabupaten Gowa). Siyasatuna, 2(2), 341–350.
[UNCTAD] United Nations Conference on Trade and Development. (July 08, 2020). Implementation of the United Nations guidelines for consumer protection. Retrieved from https://unctad.org/system/files/official-document/tdrbpconf9d2_en.pdf
World Bank. (2016). Widening inequality (Ketimpangan yang semakin lebar). Jakarta: World Bank.
Authors
Anggraini A. M. T., & Notoprayitno M. I. (2023). Protection of Consumers with Disabilities in The Public Services Sector (Legal Comparative with Australia). Journal of Consumer Sciences, 8(1), 1-14. https://doi.org/10.29244/jcs.8.1.1-14
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