Human Resource Performance Improvement Strategies at Bank X Regional Office of South Sumatra

Abstract

Background: The largest asset of the organization is human resources (HR), as the largest asset, HR is required to be productive to achieve profit targets, including Bank X South Sumatra Regional Office. The performance of Bank X employees needs to be maximized to pursue profit targets and pursue the overall performance of Bank X units. In addition, the use of the training budget allocation has not been optimal to improve employee performance.
Purpose: The purpose of this research is to see the influence of factors, namely AKHLAK work culture, training, and commitment, on the performance of Bank X employees, and determine the priority of HR performance improvement strategies at Bank X.
Design/methodology/approach: The method used is hypothesis model testing based on structural equation modeling using AMOS and strategy priority formulation with the analytic hierarchy process.
Findings/Results: The results showed that AKHLAK work culture and training have a significant direct effect on the performance of Bank X employees. While commitment has no significant direct effect on the performance of Bank X employees.
Conclusion: The results of the analytic hierarchy process obtained strategic priorities as concrete managerial implications, namely, the first is to focus on alternative strategies for training Bank X employees as the main foundation. The second is the strategy of instilling AKHLAK work culture, and the third is the team building strategy.
Originality/value (State of the art): Focus on alternative strategies for training Bank X employees as the main foundation, instilling AKHLAK work culture for the second focus, and increasing the team engagement for improve the Human Resources Performance.

Keywords:  commitment performance, employee performance, HR performance, training, work culture