ANALISIS KINERJA PENYELENGGARAAN MAKANAN DAN TINGKAT KEPUASAN KONSUMEN RESTORAN KHAS PADANG DI BOGOR

Nisa Sinti Atikah(1) , Budi Setiawan(2)
(1) Departemen Gizi Masyarakat, Fakultas Ekologi Manusia (FEMA), Institut Pertanian Bogor, Bogor 16680,
(2) Departemen Gizi Masyarakat, Fakultas Ekologi Manusia (FEMA), Institut Pertanian Bogor, Bogor 16680
https://doi.org/10.25182/jgp.2014.9.1.%25p

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Issue
Vol. 9 No. 1 (2014)
Submitted
August 12, 2014
Published
August 12, 2014
Keywords:
    customer satisfaction, ethnic padang restaurant, food service
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Abstract

This research aimed to analyze food service performance and level of customer satisfaction in Etnic Padang restaurant in Bogor City. Case study design was applied in this study. Sampling method of purposive sampling was carried out and number of subjects used was 99 people. Based on Importance Performance Analysis, results showed that the most important attribute was cleanliness of dining room and the highest performance levels was safety and hygiene products. Based on Customer Satisfaction Index the satisfaction value gained was 79 (satisfied). Spearman’s correlation showed that there was relationship between income with quality of the product (p<0.05).

 

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Authors

Nisa Sinti Atikah
Departemen Gizi Masyarakat, Fakultas Ekologi Manusia (FEMA), Institut Pertanian Bogor, Bogor 16680
nisasintiatikah@yahoo.co.id (Primary Contact)
Budi Setiawan
Departemen Gizi Masyarakat, Fakultas Ekologi Manusia (FEMA), Institut Pertanian Bogor, Bogor 16680
Atikah, N. S., & Setiawan, B. (2014). ANALISIS KINERJA PENYELENGGARAAN MAKANAN DAN TINGKAT KEPUASAN KONSUMEN RESTORAN KHAS PADANG DI BOGOR. Jurnal Gizi Dan Pangan, 9(1). https://doi.org/10.25182/jgp.2014.9.1.%p

The copyrights of manuscripts shall be assigned/transferred to Jurnal Gizi dan Pangan (Indonesian Journal of Nutrition and Food).

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How to Cite

Atikah, N. S., & Setiawan, B. (2014). ANALISIS KINERJA PENYELENGGARAAN MAKANAN DAN TINGKAT KEPUASAN KONSUMEN RESTORAN KHAS PADANG DI BOGOR. Jurnal Gizi Dan Pangan, 9(1). https://doi.org/10.25182/jgp.2014.9.1.%p
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