A Tour Guide's Performance Model for Sustainable Heritage at Borobudur
Article Sidebar
-
heritage destination, rethinking tourism, tour guide model
Abstract
Expanding the workforce in the tourism sector is a key aspect of the Rebuild Tourism for the Future via Sustainable Development initiative of which tour guides may become an essential part. Tour guide positions involve providing detailed explanations about heritage attractions and instructing tourists on acceptable behaviour during their investigation of these sites. This research is significant because tour guides play a crucial role in the preservation of tourism by safeguarding cultural treasures. Research on tour guides involves analyses that explore the subject from the viewpoints of their function, history, and structure. This study aims to enhance our understanding of the ecology of the tourism industry and heritage destinations by developing a model for the competent development of tour guides at Borobudur. Data was collected through participatory observation and in-depth interviews with six tour guides in Borobudur who are members of the Indonesian Tour Guides Association. The data were examined utilising Atlas Ti version 9. The study's findings suggest that implementing a high-quality curriculum and training programmes could lead to an exceptional performance model for tour guides at the Borobudur. The curriculum encompasses the implementation of four key components: (1) the scope of study, (2) content standards, (3) the teaching process, and (4) the assessment process. On the other hand, the training aspect covers four elements: (1) training needs, (2) types of training, (3) trainers, and (4) evaluation
References
2. Chan, A.; Hsu, C. H. C.; Baum, T. The Impact of Tour Service Performance on Tourist. J. Travel. Tour. Mark., 2015, 32, 18–33.
3. Rátz, T. Be Global, Go Local'–Innovation and Creativity in The Development of Alternative Guiding Services in Budapest. J. Tour. Cult. Change., 2017, 15, 476–89.
4. Ababneh, A. Tour Guides and Heritage Interpretation: Guides' Interpretation of The Past at The Archaeological Site of Jarash, Jordan. J. Herit. Tour., 2018, 13, 257–72.
5. Alazaizeh, M. M.; Jamaliah, M. M.; Mgonja, J. T.; Ababneh, A. Tour Guide Performance and Sustainable Visitor Behavior at Cultural Heritage Sites. J. Sustain. Tour., 2019, 27, 1708–24.
6. Weiler, B.; Black, R. The Changing Face of The Tour Guide: One-Way Communicator to Choreographer to Co-Creator of The Tourist Experience. Tour. Recreat. Res., 2015, 364–78.
7. Cohen, E. The Tourism Guide: The Origins, Structure and Dynamics of A Role. Ann. Tour. Res., 1985, 12, 5–29.
8. Ap, J.; Wong, K. K. F. Case Study on Tour Guiding: Professionalism, Issues and Problems. J. Manage., 2001, 22, 551–63.
9. Teng, H. Y.; Tsaur, S. H. Celebrity Involvement, Perceived Value, and Behavioral Intentions in Popular Media-Induced Tourism. J. Travel. Res., 2021, 1-13.
10. Hu, W.; Wall, G. Tour Guide Management in Hainan, China: Problems, Implications and Solutions. Asia Pac. J. Tour. Res., 2013, 18, 205–19.
11. Al-Okaily, N. S. A Model for Tour Guide Performance. Int. J. Hosp. Tour. Adm., 2021, 23, 1–25.
12. Walker, K.; Weiler,B. Enhancing The Visitor Experience: Reconceptualising The Tour Guide's Communicative Role. J. Ecotourism, 2017, 16, 269–90.
13. Pilli, L. E.; Gonsales, F. I.; Mazzon, J. A Sustainable Behavior Propositions for Persuasive Communications. Proceedings International Marketing Trends Conference Paris, 2015, 23-4.
14. Passafaro, P. Evaluating The Role of Protected Natural Areas For Environmental Education in Italy. J. Travel. Res., 2019, 1-23.
15. Lu, J. Sustainable Tourism Research: An Analysis. J. Sustain. Tour., 2009, 17, 5-16.
16. Aloudat, A. S. Undergraduate Students' Perceptions of A Tour-Guiding Career. Scand. J. Hosp. Tour., 2017, 17 333–344.
17. Hwang.; Lee, J. H. A Strategy for Enhancing Senior Tourists' Well-Being Perception: Focusing on The Experience Economy. J. Travel. Res., 2019, 58, 1331–46.
18. Pine, B. J.; Gilmore, J. H. Welcome to the Experience Economy. Harv. Bus. Rev., 1998, 97–105.
19. Chelaramani, S. V.; Muthireddy.; Jawahar, C. V. An Interactive Tour Guide for a Heritage Site. ICCVW, 2017, 2943-52
20. Rutherford, J.; Newsome, D.; Kobryn, H. A Case Study in The Evaluation of Geotourism Potential Through. Tour. Mar. Environ., 2015, 11, 55–72.
21. Sukrispiyanto.; Setiawati, N. D. Pengaruh Gaya Kepemimpinan dan Lingkungan Kerja Terhadap Kinerja Karyawan. J. Natapraja, 2020, 9–17.
22. Yani, A.; Mulyadi, A.; Rosinta, R. Students Spatial Intelligence Measurement on Social Science And Geography Subjects. J. Geogr., 2020, 37–41.
23. Darma, Y. P. A.; Rahmat, G. Assistance on Professional Tour Guides and the Relationship Between the English Language Education Study Program at the University of Nias Raya with a Job as a Tour Guide. Linguistic Community Services Journal, 2022, 3, 1–8.
24. Saha, D.; Ahmed, S.; Shahriar, A. T.; Mithun, S. M. N. H. A Journey through the History: Introduction to Heritage Tourism and Tourist Trails for the Renewal of Old Dhaka. Am. J. Civ. Eng., 2017, 98–107.
25. Timothy, D. J. Cultural Heritage and Tourism: An Introduction 4. Bristol, Channel View Publications, 2011.
26. Imon, S. S. Asian Heritage Management: Contexts, Concerns, and Prospects. Routledge, 2013, 39, 253.
27. Alamineh, G. A.; Hussein, J. W.; Mulu, Y. E., Tassesse, B. The Negative Cultural Impact of Tourism and Its Implication on Sustainable Development in Amhara Regional State. Cogent Arts Humanit, 2023, 10, 2224597.
28. Veloso, A.; Martin, M.; Bruyr, J.; O'Grady, T.; Deroanne, C.; Mottet, D.; Twizere, J.C.; Cherrier, T.; Dequiedt, F. Dephosphorylation of HDAC4 by PP2A-Bδ Unravels A New Role for the HDAC4/MEF2 axis in Myoblast Fusion. Jthr. Es., 2019, 308–26.
29. Wilkinson, A.; Bacon, N.; Redman, T.; Snell, S. The SAGE Handbook of Human Resource Management. The SAGE Handbook of Human Resource Management, 2010.
30. Levenson, A. R.; Van der Stede, W. A.; Cohen, S. G. Measuring The Relationship Between Managerial Competencies and Performance. J. Manage., 2006, 32, 360–80.
31. White, R. W. Motivation Reconsidered: The Concept of Competence. Psychol. Rev., 1959, 66, 297–333.
32. Amage, N.; Rinthaisong, I.; Songsom, A. The Causal Model Of Comptitive Development for Thai – Malaysia Border Trade Entrepreneures to Support. J. Manag. Res., 2014, 6, 221.
33. Gaffard, J. L. Vers Une Macroéconomie Fondée Sur Des Agents. Revue de l’OFCE, 2007, 103.
34. Burgoyne, J.; Stuart, R. The Nature Use and Acquisition of Managerial Skills and Other Attributes. Pers. Rev. 1976, 5, 19–29.
35. Weiler, B.; Ham, S. H. Tour Guide Training: A Model for Sustainable Capacity Building in Developing Countries. J. Sustain. Tour., 2002, 10, 52–69.
36. Wattanacharoensil, W. Tourism Curriculum In A Global Perspective: Past, Present, and Future. Int. Educ. Stud., 2014, 7, 9–20.
37. Oktadiana, H.; Chon, K. Vocational Versus Academic Debate on Undergraduate Education. J. Hosp. Leis. Tour. Educ., 2017, 29, 13-24.
38. Yusuf, M.; Samsura, D. A. A.; Yuwono, P. S. H. Toward A Framework for an Undergraduate Academic Tourism Curriculum in Indonesian Universities: Some Perspectives from Stakeholders. J.Hosp. Leis. Sport Tour. Educ., 2018, 22, 63–74.
39. Tang, Y.; Gao, J. Y. The Higher Vocational Colleges' Exploration of Tour. Phys. Procedia. 2012, 1124–27.
40. Freire, P. Pedagogy of The Oppressed. The Continuum International Publishing New York, 2013.
41. Ong, C. E.; Ryan, C.; McIntosh, A. Power-Knowledge and Tour-Guide Training. Ann. Tour. Res., 2014, 48, 221–34.
42. Mason, P.; Christie, M. Tour Guides as Critically Reflective Practitioners: A Proposed Training Model. Tour. Recreat. Res., 2003, 28, 23–33.
43. Ronzani, C.; Costa, P.; Silva, L.; Pigola, A.; Paiva, E. Qualitative Methods of Analysis: an example of Atlas. Geintec, 2020, 20, 284–311.
44. Klüber, T. E. Qualitative Methods of Analysis: An Example of Atlas. TM Software usage, Brazil, 2020, 5–23.
45. Syakier, W. A.; Hanafiah, M. H. Tourist Satisfaction and Behavioural Intentions: A Study on Tours in Kuala Lumpur City Centre. J. Qual. Assur. Hosp. Tour., 2022, 23, 597–614.
46. Winchenbach, A.; Hanna, P.; Miller, G. Rethinking Decent Work: The Value of Dignity in Tourism Employment. J. Sustain. Tour., 2019, 27, 1026–43.
Authors
This work is licensed under a Creative Commons Attribution 4.0 International License.
Media Konservasi is an open access journal, meaning that all content is freely available without charge to the user or their institution. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal without needing to request prior permission from the publisher or the author.
All articles published by Media Konservasi are licensed under the Creative Commons Attribution 4.0 International License. This allows for unrestricted use, distribution, and reproduction in any medium, provided proper credit is given to the original authors.
Authors submitting manuscripts should understand and agree that the copyright of published manuscripts is retained by the authors. Copyright encompasses the exclusive rights of authors to reproduce, distribute, and sell any part of the journal articles in all forms and media. Reproduction of any part of this journal, its storage in databases, and its transmission by any form or media is allowed without written permission from Media Konservasi.
