Perilaku Pengguna Jasa Karantina Pertanian dalam Mendukung Perlindungan Sumberdaya Alam Hayati
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Accepted
22 January 2019
Published
30 September 2019
Abstract
Agricultural quarantine is the forefront of Indonesia’s natural biodiversity and technical barrier in agricultural commodities trade. This study aimed to analyze the user behavior of service users in utilizing agricultural quarantine services in relation to supporting the protection of natural resources biodiversity. This study used primary data, with purpossive random sampling as the sampling technique. Multiple regression analysis, Customer Satisfaction Index (CSI), and Structural Equation Modelling(SEM) were carried on this study. Through CSI calculation obtains the CSI value is 78.26% at satisfied range.The result of multiple re-gression analysis test indicated that emphaty, responsiveness, reliability, assurance, and tangible have significant influence to service user satisfaction. Hypothesis testing using SEM so that it is known that the perception and service quality have significant influence on user behavior characterized by participation and compliance level. By knowing the level of participation and compli-ance of service users is useful in determining and formulating strategies to increase protection of natural resources biodiversity through quarantine action.
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Tampubolon MP. 2008. Perilaku. Bogor: Ghalia Indonesia.
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Ardiyan F. 2017. Analisis pengaruh tingkat kualitas pelayanan jasa puskesmas terhadap kepuasan pasien. Jurnal Manajemen Universitas Pandanaran. 3(3):1-7.
Asbar AK. 2014. Pengaruh tingkat kepuasan pelayanan. pemahaman perpajakan, keadilan perpajakan, sanksi perpajakan terhadap tingkat kepatuhan wajib pajak orang pribadi pada kpp pratama senapelan pekanbaru. Jurnal Online Mahasiswa Fakultas Ekonomi Universitas Riau. 1(2), pp. 1-15.
Baraniah MA. 2014. Pegangan Memahami Importasi Hewan dan Produknya. Jakarta: Penebar Swadaya.
Dirgahayu et al. 2012. Deteksi kondisi ketahanan pangan beras menggunakan permodelan spasial kerentanan pangan. Jurnal Pengelolaan Sumberdaya Alam dan Lingkungan. 2(2): 85-93.
Fuadi. 2013. Pengaruh Kualitas Pelayanan Petugas Pajak, Sanksi Perpajakan dan Biaya Kepatuhan Pajak terhadap Kepatuhan Wajib Pajak UMKM.
Hair JFJ, Black WC, Babin BJ, Anderson RE, Tatham RL. 2006. Multivariate Data Analysis. United States: Pearson Education, Inc.
Harihanto. 2001. Persepsi, Sikap dan Perilaku Masyarakat terhadap Air Sungai: Kasus Di DAS Kaligarang Jawa Tengah. Disertasi. Bogor: Sekolah Pascasarjana, Institut Pertanian Bogor.
Kartikawati E. 2014. Formulasi strategi komunikasi karantina pertanian menggunakan audit komunikasi. Jurnal Masyarakat Telematika dan Informasi. 5(2): 127-152.
Khan MM. 2014. Impact of Service Quality on Customer Satisfaction and Customer Loyalty; Evidence from Banking Sector. Pakistan Journal of Commerce and Social Sciences. 8(2): 331-354.
Kotler P, Keller KL. 2007. Manajemen Pemasaran. Klaten: PT Macanan Jaya Cemerlang.
Kusmana C, Hikmat A. 2015. Keragaman Hayati Flora di Indonesia. Jurnal Pengelolaan Sumberdaya Alam dan Lingkungan. 5(2): 187-198.
Lovelock C, Wirtz J, Mussry J. 2012. Pemasaran Jasa. Dian W, Devri BP, Penerjemah. Penerbit Erlangga, Jakarta. Terjemahan dari Services Marketing. Ed ke-7.
Mac Kinnon K. 1992. Nature’s Treasurehouse the Wildlife of Indonesia. Jakarta: PT Gramedia Pustaka Utama.
Mittermeier CG. 1997. Megadiversity Country. Mexico City: Agrupaciaon Sierra Madre.
Mulyawan A. 2015. Determinan kualitas layanan akademik di STMIK Mardira Indonesia Bandung. Jurnal Computech dan Bisnis. 8(1):13-24.
Parasuraman A, Zeithaml VA, Berry LL. 1988. Serviqual: A multiple item scale for measuring consumer perception of service quality. Journal of Retailing. 64: 12-40.
Parasuraman A, Zeithaml VA, Berry LL. 1994. Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria. Journal of Retailing. 70(3): 201-230.
Rahayu. 2017. Analisis tingkat kepuasan konsumen terhadap kualitas pelayanan hotel (Studi Kasus pada Hotel Gumaya di Semarang). Jurnal Universitas Pandanaran. 3(3): pp.1-8.
Robbins, Stephen P. 2008. Perilaku Organisasi. Jakarta: Penerbit Salemba Empat.
Ruslin TI. 2014. Lingkungan hidup dan liberalisasi perdagangan global. Jurnal Politik Profetik UIN Allaudin. 3(1).
Santoso S. 2015. Structural Equation Modelling; Konsep dan Aplikasi dengan AMOS 22. Jakarta: PT Elex Media Komputindo.
Secretariat of the Convention ob Biological Diversity. 2014. Global Biodiversity Outlook 4. Montreal: 155 pages.
Sulistyowati T. 2015. Pengaruh pelayanan, kinerja pengurus koperasi dan motivasi berkoperasi terhadap partisipasi anggota Koperasi Pegawai Republik Indonesia (KPRI) Eka Karya Kendal. Economic Education Analysis Journal. 4(2):496-508.
Supadmi N. 2009. Meningkatkan kepatuhan wajib pajak melalui kualitas pelayanan. Jurnal Ilmiah dan Akutansi Bisnis. 4(2).
Tampubolon MP. 2008. Perilaku. Bogor: Ghalia Indonesia.
Tjiptono F, Chandra G. 2016. Service, Quality dan Satisfaction. Yogyakarta: Penerbit ANDI Yogyakarta.
Authors
SetyowatiR., FauziA., PribadiE. S. and WijayantoH. (2019) “Perilaku Pengguna Jasa Karantina Pertanian dalam Mendukung Perlindungan Sumberdaya Alam Hayati”, Jurnal Pengelolaan Sumberdaya Alam dan Lingkungan (Journal of Natural Resources and Environmental Management). Bogor, ID, 9(3), pp. 577-586. doi: 10.29244/jpsl.9.3.577-586.
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