Pengaruh Kepemimpinan Pelayanan dan Komitmen Organisasi Terhadap Kinerja Kerja

Abstract

This study purpose to examine servant leadership (SL) influence on job performance (JP) and to examine the organizational commitment (OC) role as a mediator. Data were collected from 230 employees of Insurance firms in Banten province, Indonesia employing a 15-item questionary. In total, 220 questionnaires were reverted, outcome in a reply rate of 95 percent. The model of mediating was analyzed and tested employing structural equation modeling (SEM) with Partial Least Square (PLS)3.3.2. The finds indicated that SL had a positive between OC and JP confirming the OC role as a mediator. This result shows that managers are able to increase OC and JP by employing an SL style. Furthermore, the managerial fundamentals resulted from this finding must be considered a solution for increasing JP. The contribution of this results in the JP concept by giving a reasonable explanation of OC's role as a mediator in relating SL to JP

Keywords: job performance, servant leadership, organizational commitment, Banten, SEM