Mutu Pelayanan, Mutu Produk Franchise Klenger Burger dan Kepuasan Pelanggan di Tomang Jakarta Barat. MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah, [S. l.], v. 8, n. 1, p. 79–87, 2013. DOI: 10.29244/mikm.8.1.79-87. Disponível em: https://journal.ipb.ac.id/jurnalmpi/article/view/6579. Acesso em: 24 dec. 2025.