Model Kepuasan Pelanggan di PT Mediacomm Citra Perdana. MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah, [S. l.], v. 11, n. 1, p. 72–79, 2016. DOI: 10.29244/mikm.11.1.72-79. Disponível em: https://journal.ipb.ac.id/jurnalmpi/article/view/12891. Acesso em: 25 dec. 2025.