Model Pelayanan Pelanggan pada Toko Eceran Tradisional. MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah, [S. l.], v. 10, n. 2, p. 194–210, 2015. DOI: 10.29244/mikm.10.2.194-210. Disponível em: https://journal.ipb.ac.id/jurnalmpi/article/view/10511. Acesso em: 24 dec. 2025.