BPJS Kesehatan’s Interpersonal Communication Goals in Handling Participant Complaints. Jurnal Komunikasi Pembangunan, [S. l.], v. 21, n. 01, p. 1–16, 2022. DOI: 10.46937/21202341327. Disponível em: https://journal.ipb.ac.id/jurnalkmp/article/view/41327. Acesso em: 25 dec. 2025.