The Influence of Service Quality in Preventing Pre-Crisis Case through Social Media Towards the Image of PT KCI. Jurnal Komunikasi Pembangunan, [S. l.], v. 18, n. 01, p. 1–9, 2020. DOI: 10.46937/18202028410. Disponível em: https://journal.ipb.ac.id/jurnalkmp/article/view/28410. Acesso em: 29 dec. 2025.