Assessing Amdalnet’s Role in Digitalizing Environmental Approval in Indonesia:An Information System Success Model Approach
Abstract
Amdalnet is a digital transformation for Indonesia’s environmental assessment process. It is very important for acceleration process, but there aren't many in-depth studies that look at how well it works. This study evaluates the efficacy of Amdalnet through the DeLone and McLean Information System Success Model, which includes six evaluative criteria: system quality, information quality, service quality, use, user satisfaction, and the net benefits derived from the system. A structured online survey with 125 participants, consultants, reviewers, and system administrators, utilized a five-point Likert scale for data collection. After that, Partial Least Squares Structural Equation Modelling (PLS-SEM) was used to look at the data. The results showed that five of the eight hypotheses were supported by the empirical data. Both system quality and service quality significantly improved user satisfaction and use, and use was a strong predictor of net gains. On the other hand, the quality of the information didn't have much of an effect on how people used the system or how satisfied they were with it, and user satisfaction didn't have much of an effect on net benefits. These findings indicate that user engagement in mandatory digital platforms such as Amdalnet is predominantly driven by regulatory compliance requirements rather than the perceived advantages of the system. The study emphasizes the imperative for user-centric design in regulatory information systems to enhance both effectiveness and legitimacy in environmental governance. Policy implications are needed to improve the quality and legitimacy of Indonesia's environmental approval process during digital transformation.
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References
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[29] M. Shim and H. S. Jo, “What quality factors matter in enhancing the perceived benefits of online health information sites? Application of the updated DeLone and McLean Information Systems Success Model,” International Journal of Medical Informatics, vol. 137, p. 104093, May 2020, doi: 10.1016/j.ijmedinf.2020.104093.
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[1] S. N. Rakhmah and W. Widyastuty, “Mengukur Tingkat Kesuksesan Website E-Government pada Sistem Seleksi CPNS Nasional (SSCN) Menggunakan Model Delone Mclean,” Inti Nusa Mandiri, vol. 14, no. 1, pp. 129–138, 2019.
[2] W. H. DeLone and E. R. McLean, “The DeLone and McLean model of information systems success: A ten-year update,” Journal of Management Information Systems, vol. 19, no. 4, pp. 9–30, 2003, doi: 10.1080/07421222.2003.11045748.
[3] B. Buyannemekh, S. Picazo-Vela, D. E. Luna, and L. F. Luna-Reyes, “Understanding value of digital service delivery by governments in Mexico,” Government Information Quarterly, vol. 41, no. 2, 2024.
[4] I. Nurkasanah, N. L. P. C. Savitri, and M. Er, “Evaluation of User Satisfaction Towards WfMS Implementation in Indonesian Food Company Using Structural Equation Modeling,” Procedia Computer Science, vol. 234, pp. 885–893, 2024, doi: 10.1016/j.procs.2024.03.076.
[5] S. C. Viontita and M. Er, “Evaluation of Surabaya population administration & civil registration systems using DeLone & McLean information system success model,” Procedia Computer Science, vol. 234, pp. 1154–1163, 2024, doi: 10.1016/j.procs.2024.03.111.
[6] Y.-S. Wang and Y.-W. Liao, “Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success,” Government Information Quarterly, vol. 25, no. 4, pp. 717–733, Oct. 2008, doi: 10.1016/j.giq.2007.06.002.
[7] W. Wasiran, A. D. Setiawan, and Y. Z. Arif, “Analysis Of Cloud Computing Usage In Vocational School Environment Using Delone MClean,” International Journal of Computer and Information System (IJCIS), vol. 3, no. 4, pp. 153–157, 2022, doi: 10.29040/ijcis.v3i4.93.
[8] P. H. Saputro, D. Budiyanto, and J. Santoso, “Model Delone and Mclean Untuk Mengukur Kesuksesan E-Government Kota Pekalongan,” Scientific Journal of Informatics, vol. 2, no. 1, pp. 1–8, 2016, doi: 10.15294/sji.v2i1.4523.
[9] D. Andriyanto, F. Said, F. Titiani, and E. Erni, “Analisis Kesuksesan Aplikasi Jakarta Kini (JAKI) Menggunakan Model Delone and McLean,” Paradigma - Jurnal Komputer dan Informatika, vol. 23, no. 1, pp. 43-48., 2019, doi: 10.31294/p.v23i1.10018.
[10] H. A. Baraka, H. A. Baraka, and I. H. EL-Gamily, “Assessing call centers’ success: A validation of the DeLone and Mclean model for information system,” Egyptian Informatics Journal, vol. 14, no. 2, pp. 99–108, Jul. 2013, doi: 10.1016/j.eij.2013.03.001.
[11] F. Zheng et al., “Factors Influencing Clinicians’ Use of Hospital Information Systems for Infection Prevention and Control: Cross-Sectional Study Based on the Extended DeLone and McLean Model,” J Med Internet Res, vol. 25, p. e44900, Jun. 2023, doi: 10.2196/44900.
[12] D. A. Fraihat, M. Joy, R. Masa’deh, and J. Sinclair, “Evaluating E-learning systems success: An empirical study,” Computers in Human Behavior, vol. 102, 2020.
[13] J. F. Hair, G. T. M. Hult, C. M. Ringle, and M. Sarstedt, A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), 3rd ed. SAGE, 2022.
[14] A. S. Husein, Penelitian Bisnis dan Manajemen Menggunakan Partial Least Squares (PLS) dengan smartPLS 3.0. Universitas Brawijaya: Modul Ajar, 2015.
[15] E. Alvandi, M. Soleimani-Sardo, S. G. Meshram, B. Farid Giglou, and M. R. Dahmardeh Ghaleno, “Using Improved TOPSIS and Best Worst Method in prioritizing management scenarios for the watershed management in arid and semi-arid environments,” Soft Comput., vol. 25, no. 16, pp. 11363–11375, 2021, doi: 10.1007/s00500-021-05933-9.
[16] G. Imam, Aplikasi Analisis Multivariete Dengan Program Ibm Spss 23 (8th Ed.). Universitas Diponegoro., 8th ed. Semarang: Badan Penerbit Universitas Diponegoro., 2016.
[17] A. J. Tamber, F. O. Ikpotokin, and O. J. Ojowu, “Mathematical formulation of the Nigeria road network model of multiple sources to multiple destinations,” Int. J. Eng. Comput. Sci., vol. 3, no. 1, pp. 41–47, Jan. 2021, doi: 10.33545/26633582.2021.v3.i1a.46.
[18] Y. Sofyan and K. Heri, Belajar Lebih Mudah Teknik Analisis Data Kusioner Dengan Lisrel - PLS. Jakarta.: Salemba Infotek., 2009.
[19] S. dan H. K. Yamin, Generasi Baru Mengolah Data Penelitian dengan Partial Least Square Path. Jakarta: Salemba Infotek, 2011.
[20] R. R. Marliana, “Partial Least Squares-Structural Equation Modeling Pada Hubungan Antara Tingkat Kepuasan Mahasiswa dan Kualitas Google Classroom Berdasarkan Metode Webqual 4.0.,” Jurnal Matematika, Statistik & Komputasi, vol. 16, no. 2, pp. 174-186., 2020.
[21] N. Agustina and E. Sutinah, “Model Delone dan McLean Untuk Menguji Kesuksesan Aplikasi Mobile Penerimaan Mahasiswa Baru,” InfoTekJar (Jurnal Nasional Informatika dan Teknologi Jaringan), vol. 3, no. 2, pp. 180–186, 2019, doi: 10.30743/infotekjar.v3i2.1008.
[22] W. Jiao and Z. Xu, “A distributed runoff model for the mountainous region of the Heihe River Basin (China) based on the spatial modeling environment (SME) I: Model structure and equations,” Environ. Earth Sci., vol. 68, no. 3, pp. 881–888, 2013, doi: 10.1007/s12665-012-1793-x.
[23] A. Arjomandi, S. A. Mortazavi, S. Khalilian, and A. Z. Garizi, “Optimal land-use allocation using MCDM and SWAT for the Hablehroud Watershed, Iran,” Land Use Policy, vol. 100, 2021, doi: 10.1016/j.landusepol.2020.104930.
[24] Sugiyono, Metode Penelitian Pendekatan Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta., 2016.
[25] Jogiyanto, Konsep dan Aplikasi Structural Equation Modeling Berbasis Varian dalam Penelitian Bisnis. Yogyakarta: UPP STIM YKPN., 2011.
[26] G. P. L. Permana and N. W. Mudiyanti, “Analisis Faktor Kesuksesan Implementasi Aplikasi Sistem Keuangan Desa (Siskeudes) Dengan Menggunakan Model Kesuksesan Sistem Teknologi Informasi Diperbarui Oleh Delone Dan Mclean Di Kabupaten Gianyar,” KRISNA: Kumpulan Riset Akuntansi, vol. 13, no. 1, pp. 75–85, 2021, doi: 10.22225/kr.13.1.2021.75-85.
[27] C. Tam and T. Oliveira, “Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective,” Computers in Human Behavior, vol. 61, pp. 233–244, Aug. 2016, doi: 10.1016/j.chb.2016.03.016.
[28] A. Lutfi, “Factors affecting the success of accounting information system from the lens of DeLone and McLean IS model,” International Journal of Information Management Data Insights, vol. 3, no. 2, p. 100202, Nov. 2023, doi: 10.1016/j.jjimei.2023.100202.
[29] M. Shim and H. S. Jo, “What quality factors matter in enhancing the perceived benefits of online health information sites? Application of the updated DeLone and McLean Information Systems Success Model,” International Journal of Medical Informatics, vol. 137, p. 104093, May 2020, doi: 10.1016/j.ijmedinf.2020.104093.
[30] A. Y. Alsabawy, A. Cater-Steel, and J. Soar, “Determinants of perceived usefulness of e-learning systems,” Computers in Human Behavior, vol. 64, pp. 843–858, Nov. 2016, doi: 10.1016/j.chb.2016.07.065.
Authors
Mohammad, F. (2025) “Assessing Amdalnet’s Role in Digitalizing Environmental Approval in Indonesia:An Information System Success Model Approach”, Jurnal Pengelolaan Sumberdaya Alam dan Lingkungan (Journal of Natural Resources and Environmental Management), 15(6), p. 980. doi:10.29244/jpsl.15.6.980.
Copyright (c) 2025 Farid Mohammad; Surjono Hadi Sutjahjo, Hefni Effendi, Imas S. Sitanggang, Dwi P. Sasongko
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How to Cite
Mohammad, F. (2025) “Assessing Amdalnet’s Role in Digitalizing Environmental Approval in Indonesia:An Information System Success Model Approach”, Jurnal Pengelolaan Sumberdaya Alam dan Lingkungan (Journal of Natural Resources and Environmental Management), 15(6), p. 980. doi:10.29244/jpsl.15.6.980.
