Memenuhi Harapan Pengguna tentang Layanan Prima Perpustakaan Melalui Penerapan SOP (Standard Operation Procedure). Jurnal Pustakawan Indonesia, [S. l.], v. 7, n. 1, 2011. DOI: 10.29244/jpi.7.1.%p. Disponível em: https://journal.ipb.ac.id/jpi/article/view/1964. Acesso em: 25 dec. 2025.