Pengaruh kualitas layanan terhadap kepuasan pelanggan dan loyalitas pelanggan: Studi pada Perpustakaan Institut Pertanian Bogor. Jurnal Pustakawan Indonesia, [S. l.], v. 18, n. 1, p. 42–53, 2020. DOI: 10.29244/jpi.18.1.42-53. Disponível em: https://journal.ipb.ac.id/jpi/article/view/29246. Acesso em: 13 jan. 2026.