Service Operation Strategy and Service Delivery Strategy to Enhance Business Performance. Jurnal Manajemen dan Organisasi, [S. l.], v. 13, n. 4, p. 397–417, 2022. DOI: 10.29244/jmo.v13i4.44794. Disponível em: https://journal.ipb.ac.id/jmo/article/view/44794. Acesso em: 26 mar. 2026.