Memahami Kepuasan Pelanggan terhadap Pelayanan Hotel: Suatu Tinjauan Pustaka Sistematis. Jurnal Manajemen dan Organisasi, [S. l.], v. 13, n. 3, p. 233–243, 2022. Disponível em: https://journal.ipb.ac.id/jmo/article/view/39338. Acesso em: 23 mar. 2026.