GULTOM, Winarni Saftarya Timedina; YULIATI, Lilik Noor; DJOHAR, Setiadi. PENGARUH SERVICE QUALITY, PRODUCT QUALITY DAN PERCEIVED VALUE TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN INDUSTRI KAYU PERHUTANI. Jurnal Manajemen dan Agribisnis, [S. l.], v. 13, n. 2, p. 109, 2016. DOI: 10.17358/jma.13.2.109. Disponível em: https://journal.ipb.ac.id/jmagr/article/view/13242. Acesso em: 13 jan. 2026.