SCOR-Based Supply Chain Performance Evaluation and Improvement Strategy for Greenhouse Cherry Tomato

Abstract

Background: Nudira Fresh, a vertically integrated hydroponic greenhouse cherry tomato producer under PT Nudira Sumber Daya Indonesia in Pangalengan, Bandung Regency, has faced a sustained decline in yield and profit since 2019, with the sharpest fall recorded in 2023 following storm damage to its greenhouse structure, compounded by intermittent nutrient stock shortages and gaps in workforce competence.
Purpose: This study evaluates the cherry tomato supply chain performance of Nudira Fresh using the Supply Chain Operations Reference (SCOR) model and formulates priority strategies to close the gaps that are most responsible for weak responsiveness and adaptability.
Design/methodology/approach: A single-firm case study was conducted with eight purposively selected respondents across management, production, logistics, and the supplier base. Chain structure was mapped through value-chain analysis; performance was scored with SCOR v12.0 across reliability, responsiveness, agility, and cost, benchmarked against company and literature targets, weighted by respondent judgement, and interpreted on a five-tier monitoring scale, followed by gap analysis, Pareto analysis, and a fishbone diagram.
Findings/Result: The overall performance score reached 85.17, classified as Good. Cost (95.40) and reliability (91.67) attained the Excellent category, while responsiveness (75.61) and agility (75.46) remained comparatively weak. Pareto analysis identified production recovery time (52.63), supplier recovery time (67.50), and transportation lead time (68.96) as the vital few metrics, jointly accounting for 84.19% of the cumulative performance gap.
Conclusion: Strong reliability and cost efficiency did not extend to the chain's capacity to recover from disruption; agility and responsiveness are the binding constraints. Four managerial strategies are proposed: structured supply chain risk management and contingency planning, nutrient supply diversification with reorder-point and safety-stock control, distribution route and schedule optimization, and workforce competence strengthening through shop-floor management.
Originality/value (State of the art): This study extends SCOR application to a single, technology-controlled greenhouse hydroponic enterprise whose disruption arises jointly from climate-related infrastructure damage, input-supply gaps, and labor competence, a combination distinct from the open-field vegetable chains that dominate prior SCOR-based agribusiness research.

Keywords: supply chain performance, cherry tomato, greenhouse, improvement strategy, SCOR model