SIMANJUNTAK, Megawati; HAMIMI, Ulfa Khairunnisa. Penanganan Komplain dan Komunikasi Word-Of-Mouth (WOM). Jurnal Ilmu Keluarga dan Konsumen, [S. l.], v. 12, n. 1, p. 75–86, 2019. DOI: 10.24156/jikk.2019.12.1.75. Disponível em: https://journal.ipb.ac.id/jikk/article/view/25268. Acesso em: 25 dec. 2025.