An Empirical Appraisal of Electronic Service Quality, Customer Satisfaction and Behavioral Intentions within Online Shopping in South Africa. Journal of Consumer Sciences, [S. l.], v. 8, n. 3, p. 234–256, 2023. DOI: 10.29244/jcs.8.3.234-256. Disponível em: https://journal.ipb.ac.id/jcs/article/view/49977. Acesso em: 25 dec. 2025.