Analysis of Consumer Satisfaction and Loyalty Factors with CRM Approach in Agribusiness E-commerce Company. Journal of Consumer Sciences, [S. l.], v. 6, n. 2, p. 111–128, 2021. DOI: 10.29244/jcs.6.2.111-128. Disponível em: https://journal.ipb.ac.id/jcs/article/view/35966. Acesso em: 31 dec. 2025.