Khairi, Lukluk Ilmatul, and Eko Ruddy Cahyadi. “Pengaruh Logistics Service Quality Terhadap Customer Satisfaction Dan Customer Loyalty Pada Pengguna JNE Dan J&T Express Di Jabodetabek : The Effect of Logistics Service Quality on Customer Satisfaction and Customer Loyalty on JNE And J&T Express Users in Jabodetabek”. Jurnal Aplikasi Bisnis dan Manajemen 9, no. 2 (May 31, 2023): 671. Accessed December 24, 2025. https://journal.ipb.ac.id/jabm/article/view/41450.