Damopolii, Darlene Monica, and Lily Sudhartio. “The Influence of Organizational Routines and Agility on Branch Performance: The Mediating Role of Managerial Discretion”. Jurnal Aplikasi Bisnis Dan Manajemen, vol. 11, no. 3, Sept. 2025, p. 927, https://doi.org/10.17358/jabm.11.3.927.