Prabowo, Heri, et al. “Repurchase Intention of Bukalapak Customers Viewed From The Quality of E-Service, E-Word of Mouth and E-Satisfaction”. Jurnal Aplikasi Bisnis Dan Manajemen, vol. 10, no. 1, Jan. 2024, p. 118, https://doi.org/10.17358/jabm.10.1.118.