KHAIRI, Lukluk Ilmatul; CAHYADI, Eko Ruddy. Pengaruh Logistics Service Quality Terhadap Customer Satisfaction dan Customer Loyalty Pada Pengguna JNE dan J&T Express di Jabodetabek : The Effect of Logistics Service Quality on Customer Satisfaction and Customer Loyalty on JNE And J&T Express Users in Jabodetabek. Jurnal Aplikasi Bisnis dan Manajemen, [S. l.], v. 9, n. 2, p. 671, 2023. DOI: 10.17358/jabm.9.2.671. Disponível em: https://journal.ipb.ac.id/jabm/article/view/41450. Acesso em: 3 jun. 2026.