WIBOWO, Anetta Tizianka; FCW SUTRISNO, Timotius; HENDRIKA KENANG, Irantha. The Role of Soft Total Quality Management Towards Operational Performance at PT Sier. Jurnal Aplikasi Bisnis dan Manajemen, [S. l.], v. 9, n. 1, p. 85, 2023. DOI: 10.17358/jabm.9.1.85. Disponível em: https://journal.ipb.ac.id/jabm/article/view/42110. Acesso em: 25 dec. 2025.