WAHYUDIN, Nanang; MASRIYATUN, Masriyatun; YUSNITA, Maya. Kualitas Pelayanan Puskesmas Lubuk Besar Dengan Pendekatan Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) . Jurnal Aplikasi Bisnis dan Manajemen, [S. l.], v. 8, n. 3, p. 891, 2022. DOI: 10.17358/jabm.8.3.891. Disponível em: https://journal.ipb.ac.id/jabm/article/view/35957. Acesso em: 24 dec. 2025.