UTAMI, Sri Pangesti; MAARIF, M. Syamsul; SIMANJUNTAK, Megawati. Strategy for Increasing Consumer Satisfaction of Hospital Services Using Importance-Performance Analysis (IPA) Approach . Jurnal Aplikasi Bisnis dan Manajemen, [S. l.], v. 8, n. 2, p. 383, 2022. DOI: 10.17358/jabm.8.2.383. Disponível em: https://journal.ipb.ac.id/jabm/article/view/38478. Acesso em: 25 dec. 2025.