SARI, Nelli Purnama; DARYANTO, Heny K; SAPTONO, Imam Teguh. Pengaruh Customer Relationship Management Terhadap Kepuasan dan Loyalitas Nasabah PT Bank BNI. Jurnal Aplikasi Bisnis dan Manajemen, [S. l.], v. 4, n. 1, p. 129, 2018. DOI: 10.17358/jabm.4.1.129. Disponível em: https://journal.ipb.ac.id/jabm/article/view/19316. Acesso em: 24 dec. 2025.