STRUCTURAL EQUATION MODELING IN DETERMINING FACTORS THAT INFLUENCE USER SATISFACTION OF KRS ONLINE IPB

Abstract

Nowadays, Information and Communication Technology (ICT) cannot be separated in our lives, it becomes a basic necessity to us whether in daily life and even in organization or institution. Bogor Agricultural University (IPB) as one of the top five universities in Indonesia, uses one of ICT’s form which is Infomation System (IS) Services for their organizational activities. One of the IS Services in IPB is KRS Online IPB. KRS Online IPB is a website that facilitates academic study plan registration for students and it is a very important website for students in IPB. In order to maintain the good quality and the satisfaction of KRS Online, Structural Equation Model is used to analyze the factors that influence satisfaction and the relationship between indicators and construct based on EGOVSAT model. The result shows that utility and flexibility are the factors that influence user satisfaction of KRS Online IPB significantly.

Keywords: Information System Services, Structural Equation Modeling, User Satisfaction.