AISYIYAH, Nasyiatul; HARTOYO, ,; KRISNATUTI, Diah. ANALISIS PERILAKU KOMPLAIN KONSUMEN ONLINE SHOPPING. Jurnal Ilmu Keluarga dan Konsumen, [S. l.], v. 12, n. 3, p. 248–259, 2019. DOI: 10.24156/jikk.2019.12.3.248. Disponível em: https://journal.ipb.ac.id/index.php/jikk/article/view/25367. Acesso em: 6 jun. 2026.