KhairiL.I. and CahyadiE.R. 2023. Pengaruh Logistics Service Quality Terhadap Customer Satisfaction dan Customer Loyalty Pada Pengguna JNE dan J&T Express di Jabodetabek : The Effect of Logistics Service Quality on Customer Satisfaction and Customer Loyalty on JNE And J&T Express Users in Jabodetabek. Jurnal Aplikasi Bisnis dan Manajemen (JABM). 9, 2 (May 2023), 671. DOI:https://doi.org/10.17358/jabm.9.2.671.