Setiadi, Roby. “Social Media Marketing and Customized Customer Relationship Management: The Implication For Marketing Performance of Budget Hotel Industry”. Indonesian Journal of Business and Entrepreneurship (IJBE) 9, no. 3 (September 14, 2023): 478. Accessed December 27, 2024. https://journal.ipb.ac.id/index.php/ijbe/article/view/46775.