Dewa Made Haryandika, and I Ketut Santra. “The Effect of Customer Relationship Management on Customer Satisfaction and Customer Loyalty ”. Indonesian Journal of Business and Entrepreneurship (IJBE) 7, no. 2 (May 31, 2021): 139. Accessed April 20, 2024. https://journal.ipb.ac.id/index.php/ijbe/article/view/33005.