Dhiranty, Ayudya, Budi Suharjo, and Gendut Suprayitno. “AN ANALYSIS ON CUSTOMER SATISFACTION, TRUST AND LOYALTY TOWARD ONLINE SHOP (A CASE STUDY OF TOKOPEDIA.COM)”. Indonesian Journal of Business and Entrepreneurship (IJBE) 3, no. 2 (May 11, 2017): 102. Accessed April 25, 2024. https://journal.ipb.ac.id/index.php/ijbe/article/view/17119.