CONSTRUCTING ADAPTATION PADS IN A FORM OF MSME RESILIENCY STRATEGIES IN PT NUSANTARA TOTALINDO LOGISTICS Muhammad

: PT Nusantara Totalindo Logistics (PT NTL) is a company engaged in the logistics transportation sector with fast business growth but is currently in the business introduction and business turbulence phase. In facing the business introduction phase and business turbulence, it is necessary to develop business resilience and adaptation strategies. This study aims to identify PT NTL's business potential and advantages, build business resilience for PT NTL by establishing PT NTL's vision and mission as a corporate statement to support the completeness of organizational documents and designing business resilience formulations for PT NTL through creating work programs, organizational structure, business model canvas, business processes, and business risk mitigation to build a business adaptation strategy. The data for this research were sourced from in-depth interviews and risk management research questionnaires. Based on the results of the study that has been done, a time-framed business adaptation-bearing formulation has been formed through six processes, starting from vision and mission formation to risk management that has adaptation and resilience properties. Business in the face of business turbulence. The management implications of a business resilience strategy are the establishment of a vision and mission according to the resilience and business adaptation strategy, a comprehensive organizational structure, work programs for the next five years according to business turbulence and disruption, a kanas business model that supports work programs up to logistics risk management.


INTRODUCTION
PT NTL is a company that operates in field logistics and freight transportation founded in January 2021 by Daniel Satria Wibowo at Jalan Industri Pasir Gombong No. 155, Cikarang District North, Bekasi, West Java.PT NTL has three offices in Cikarang, Tangerang, and Surabaya and is supported by core business in logistics, which has rapid sales growth.This phenomenon is worth watching, but requires extsensive care, because if they only focus on very high sales growth and ignore the sustainability of the business, then This could backfire for PT NTL and cause PT NTL to be problematic in the future.After all, it is not able to compete with other companies.Currently, PT NTL also now has 41 employees in the field, operational and financial, relying on manual business processes.They do not have a vision and mission, work programs, business model canvas, and logistics's risks management in the future, so this must be taken care in order to create PT NTL's sustainability.Currently, PT NTL is in the phase of business's introduction.Business's introduction phase is one of the phases of the product life cycle (Yoo, 2010).The business's introduction phase has the following characteristics.Namely, sales growth is increasing very fast, marked by penetration to the market to achieve its target, the product has a low price, and tends to take a risk business (Yoo, 2010).
Overall, If PT Nusantara Totalindo Logistik only focuses on business growth but ignores the business risks that a business will experience in phase introduction business, so will jeopardize the current business conditions of PT Nusantara Totalindo Logistik.In business turbulence, when they have no awareness of their business environment, PT NTL will experience problems in the future because it is not capable of competing with other businesses and cannot adapt to the introductory phase of business.
Currently, the world economy is experiencing turbulence caused by market dynamics.Natural and human-induced outbreaks can occur at any time Fiksel (2015).Turbulence is an event that shows a flow of change that has a large and small scale quickly or slowly.Turbulence can occur because of two factors (Fixel, 2015): Pressure grade is something factor that will come by gradually like, population growth, the development of telecommunication technology, and happening gap between which rich and the poor.Sudden pressure occurs suddenly and is associated with natural disasters, such as tsunamis, industrial accidents, terrorist attacks, and political temperatures happening in a country.
This turbulence must anticipate with resilience efforts.According to Fiksel (2015), resilience is the capacity to adapt and develop with a sudden change.To overcome this turbulence, PT NTL must have resilience, endurance, and continuity.Resilience is essential for PT NTL because, according to Fixel (2015), businesses must develop, evolve, and withstand customer expectations.Resilience in business must have a nature following that: adaptability, which is the ability To do change in condition change fast, and cohesion, which is the ability to combine different components in a community.Efficiency is consuming the resources they have in the right amount and not excessive, and diversity is how to maintain existence from talent, style, and innovation owned by a business (Fiksel 2015).H What differentiates between Fiksel (2015) and current research is that, in Fiksel (2015), they are focusing most of their analysis based on characteristics of resiliency, capability factors, and vulnerability factors of business, meanwhile this current research focuses on how to create resiliency and adaptation strategy based on vision and mission statement, organization structure, work program, business model canvas, and risk management of PT NTL.
Supply chain resilience is a multidisciplinary and multidimensional phenomenon (Ponis 2012).Supply chain resilience is related to supply chain risk management by examining related research areas from the management scale (Ponis 2012).To build resilience in the supply chain to face a crisis-prone era, there are five principles that serve as a guide for supply chain resilience, namely, having an understanding of the supply chain and practice in rearranging techniques in the supply chain, creating a supply chain-based strategy through mutual sharing of informations, creating and maintaining agile supply chain networks, and ability to respond quickly facing changeable conditions, and introducing agility, availability, efficiency, speed, and clarity of risk management as part of a supply chain management culture (Ponis 2012).
According to Griffis et al (2014), supply chain resilience has two capacities, namely resistance capacity, namely the ability of the system to minimize the time between disruption and recovery from disruption and recovery Based on the existing conditions of PT NTL facing the business introduction phase, business turbulence, and business adaptation cycle.It needs to resolve through the formulation of business adaptation and resilience bearings sustainability, and it becomes urgent for the researcher to implement the study of this paper.

METHODS
The study was done in PT NTL, in Jalan Industri Pasir Gombong Nomor 155, Kecamatan Cikarang Utara, Bekasi, Jawa Barat, from October 2021-February 2022.The data in this study consisted of primary data and secondary data.Data was primarily obtained through in-depth interviews with the PT Nusantara Totalindo Logistik manager.Secondary data was obtained through literature from various research, scientific publications, and journals.
Sources of data in this study were obtained from three types of respondents.Three types of respondents this customized with the context of internal and external risk management (Andriyanto & Mustamin, 2020).The three types of respondents are as follows, customers from PT NTL that is DHL, Midea, and JTE, partner from PT NTL that is DHL, Midea, and JTE, and business stakeholder that is PT NTL.
The number of respondents that the researchers set was six people because, according to Andriyanto & Mustamin (2020), 19 risk agents are causing 19 risks faced by PT NTL, which several parties such as customers from PT Nusantara Totalindo Logistics are DHL, Midea, and JTE, partner from PT Nusantara Totalindo Logistics, DHL, Midea, dan JTE, and business stakeholder, that is PT Nusantara Totalindo Logistics.
From a statement from Andriyanto & Mustamin (2020), the House of Risks obtained total data on shipment delays and total data lateness stuffing next conducted processing data.The House of Risks (HOR) method determines what happened and the risks that occur knows what the risk-causing agents are, and knows the strategy handling for minimizing reason risk category priority.Based on these tasks, these three parties are responsible for the business activities of PT Nusantara Totalindo Logistik (Andriyanto & Mustamin, 2020).Based on the proposition conducted by Kusnindah et al. (2014) recommend that the results study must capacity, namely the ability of the system to return to function after a disruption occurs which is indicated by performance.stable and does not need to be remastered by other companies and does not depend on disruption and competitor factors.The depiction of these two capacities is illustrated through a supply chain resilience tree as follows (Griffis et al 2014).
A bearing is needed through a business resilience strategy to realize these four properties.A business resilience strategy is a strategy that intends to deal with change or disruption in order to be able to meet the expectations and expectations of stakeholders (Fiksel, 2015).There are several levels of hope and expectation from stakeholders to something business (Fiksel 2015).Resilience continues to evolve in increasing expectations from customers in the present and the future, influencing business processes to develop from upstream to downstream to fulfill customer expectations based on the following criteria: cost business performance and service business (Fiksel 2015).Resilience must guard integrity by updating self, variation, redundancy, decentralizing business, and managing diversity (Fiksel 2015).
These five traits produce an adaptation cycle (Fiksel 2015).The adaptation cycle is multidimensional in the economy, ecology, and connection between man (Fiksel 2015).Cycle adaptation worn by the company, which is new stand-up, is already ripe (Fiksel 2015).Several phases represent the adaptation cycle: reorganization business to compose a repeatable business process; business exploitation, namely increasing product sales; releasing business, namely the stage to mature the business, and the business reaches its peak and phase.The business process occurs a swift change, and conservation business has t o keep business to continue being adaptive in facing change and characterized by steady and slow growth (Fiksel 2015).
It is necessary to have a set of document supporters that arranged for support readiness business through a corporate plan and plan business for five years which support readiness business covers several following criteria Vision and mission of PT NTL, Work program from PT NTL , organization structure of PT NTL, Business model canvas from PT NTL, Risk management from PT NTL, and Business adaptation strategy on PT NTL (Fiksel 2015).
HORR 2 later, by the way, as follows, for HOR 2, the initial stage begins by selecting a risk agent from the value Highest ARP up to the lowest use of Pareto analysis.If agent risk includes category priority, the steps next identify relevant mitigation actions ( ) against risk agents.If the risk agent is not a priority agent, then the agent is not processed further and is done.Measure score correlation agent with handling risk where score correlation.Measure total risk effectiveness through the method as follows, such as measure level difficulty in application action mitigation for reducing appearance risk agent, calculating the comparison Among effectiveness and difficulty face risk with the following formula, measuring the priority scale in which top priority value is given to active mitigation with the highest ETD value, and creating Output HORR phase two is effectiveness to absolute difficulty risk.
The whole process of searching House of Risks I and House of Risk II is actually being used as one of the methods to enable PT NTL's ability to gain resilience and adaptation pads in order to face business turbulences and as the last step after making Vision and mission of PT NTL, program work from PT NTL, structure organization of PT NTL, Business model canvas from PT NTL, risk mitigation strategy from PT NTL as a whole process of making business adaptation strategy on PT NTL.

RESULTS
In formulating resilience and adaptation strategy, which will be held on PT NTL on recommendation from researchers, resilience and adaptation strategies will be used for the four traits to face turbulence: adaptation, cohesion, diversity, and efficiency (Fiksel, 2015).The strategy has been build based on analogy from Basu (1998), Osterwalder (2010), Kotler (2012), Osterwalder (2012), Wongso (2014), Novita (2016), Anggrahini (2017), Suresh (2018) 2022) that give conducts and guidances for The researcher to created and classified the resilience strategy adaptation stages according to the four traits to deal with turbulence found in Table 1.
be obtained from party internal and external so that the following principle, framework work, and process management risk.
The researcher prepared the logistic risk management questionnaire in order to get data secondarily related to managing risk and aimed to get four variables as follows (Andriyanto & Mustamin, 2020) (Sugiyono, 2017).In this study, the data collection techniques are in-depth interviews and online questionnaires.Data reduction that summarizes, focuses, and throws away unimportant things in data makes it easier for researchers to conclude the respondent's problem and do the next stage.Data displays show reduced data in the form of a table or chart, and a brief description accompanies its kind.In conclusion, drawing conclusions or verification is the final step in qualitative research.
Risk Management from PT Nusantara Totalindo Logistik uses the HOR (House of Risks) method where the House of Risks Method is divided into two models that is HORR 1 and HORR 2, as follows Process identification business or activity model SCOR (Supply Chain of risks).Identification incident risk where risks describe all events that are likely to occur and result in loss of the company, measuring the impact of risk can be done through the method as follows, identification agent reason risk aims to know the factor that can only cause something risk event, measure the occurrence value or the opportunity value of the emergence of a risk agent, look for score correlation Among happen risk with agent reason risk where the score correlation generated consist of 0.1,3.9where 0 show no connection correlation, 1 describe connection correlation as small, 3 describe correlation currently, and 9 describe correlation tall, calculating the ARP value that uses as a material for consideration for determining priority handling risk will become input in Table 3 explains about factors that could influence the ability of PT NTL in order to face business turbulence factors that cover flexibility in manufacture, capability, visibility, dispersion, collaboration, and safety in the supply chain.Factors that cause supply chain capability to start from product modularity to collaboration with government, security personnel, and employee engagement for guard security bar u.After the classification of compatibility factors from PT NTL, stages next is to make a classification of vulnerability factors from PT Nusantara Totalindo Logistik, which is shown in Table 4.

Business Adaptation and Resilience Strategy from PT Nusantara Totalindo Logistics
Table 2 describes the potential fragility and capabilities of the chain supply.This grouping is based on a fundamental grouping and reason from potency fragility and capability in chain supply.Reason potential fragility and capabilities in the supply chain are affected by turbulence internal and external, which could influence flexibility source power, demand flexibility, flexibility in manufacturing, capacity, and adaptability to product entrepreneurship, after grouping the sustainability factors and vulnerability factors, the researcher To do grouping for capability factors as shown in Table 3

Recommendations
PT Nusantara Totalindo Logistik makes a work program of up to five years that aims for not only the national market but also the international market, pays attention to the future technology front, which is feasible for use in helping operational business logistics, plans regarding receipts funding business from strategic investors, and the subsequent study should focus on the supervision, implementation, and execution of business adaptation and resilience strategies and pay more attention to business sustainability in the face of turbulence in the future.
FUNDING STATEMENT: This research did not receive any specific grant from funding agencies in the public, commercial, or not -for -profit sectors.

CONFLICTS OF INTEREST:
The authors declare no conflict of interest.

Managerial Implications
Managerial implications from this study are actually intended for the resiliency of PT Nusantara Totalindo Logistik.Vision and mission statement that are actually based on resiliency and adaptation strategy stated as these two premises.PT Nusantara Totalindo Logistik vision and mission statement are intending become trusted logistic partnerships that will give mutual benefits for customers, employees, anda logistic stakeholders in Indonesia.

Table 1 .
. Business resilience and adaptation strategies PT Nusantara Totalindo Logistik to face business turbulence

Table 2 .
Supply chain resilience assessment management

Table 3 .
Capability factors of PT Nusantara Totalindo Logistics

Table 4 .
Vulnerability factors from PT Nusantara Totalindo Logistics Supplier's networks, export or import routes, special resources dependency, and information flows regarding delivering goods

Table 5 .
Classification of business process based on resiliency characteristics in PT Nusantara Totalindo Logistics

Table 4
describes the supply chain vulnerability of PT Nusantara Totalindo Logistik.This supply chain fragility is related to business turbulence, a threat by direct pressure external, limitations in source power, sensitivity, and connectivity regarding entities, factors of production, and process integrity from chain supply owned by PT Archipelago Totalindo Logistics which caused start from Request which no could predictable until Genre goods related information.In addition to identifying vulnerability factors and capability factors from PT Nusantara Totalindo Logistik, the researcher is able to make and connect among business process with five characteristics which must be developed in preparing business resilience for PT Nusantara Totalindo Logistik which is shown in Table5.
Organizational structure of PT Nusantara Totalindo Logistik consists of Operational Director, IT Manager, Transportation and Operational Manager, and Admistration and Finance director is actually intended to create organizational structure that is agile, streamline, and giving clarity of description regarding employees's tasks so the employees will work effectively.Working programs that span for the next 5 years are actually recommended based on turbulences and disruptions that appeared and might appear during COVID-19 era and Post COVID-19 era.Business model canvas is actually one of the crucial tools that are being used in this research.Business model canvas that is actually recommended to PT Nusantara Totalindo Logistik has functional assistance to support working programs that span for the next 5 years are actually recommended based on turbulences and disruptions that appeared and might appear during COVID-19 era and Post COVID-19 era.Business processes that are recommended by the researcher for PT Nusantara Totalindo Logistik including warehousing, distribution, freight transportation, and sales order processing that are being done by Head of logistic, Trucking manager, Trucking supervisor, and Tender admin are being used to control safety, velocity, and efficiency for distributing goods during logistic services.Risk management that is recommended for PT Nusantara Totalindo Logistik consists of four variables such as risk occurrences, severity of risk, agen of risk occurrences, and correlations in between risk agents and business risks in PT Nusantara Totalindo Logistik so that PT Nusantara Totalindo Logistik can give treatments for risks and agent of risks that will be faced by PT Nusantara Totalindo Logistik.