The Farmer Satisfaction of UPJA Services In Yogyakarta
Abstract
Agricultural Tools and Machinery Services Business (UPJA) is a rural economic institution engaged in services in order to optimize the use of agricultural tools and machinery. UPJA which has good performance will provide satisfaction to consumers (farmers). The purpose of this study was to determine the level of farmer satisfaction with UPJA services. The method used was descriptive using IPA-Kano integration analysis. Data collection techniques are conducting interviews and distributing questionnaires to 90 sample people from 3 UPJA categories, namely Beginner, Developing and Professional categories. The results of the research showed that customer satisfaction for UPJA in the Beginner category was Quite Satisfied, UPJA in the Developing category was Very Satisfied and UPJA in the professional category was Satisfied.
Downloads
References
Ambarsari, D., Sutrisno, J., & Agustono. 2017. Analisis kepuasan petani padi ( oryza sativa l) terhadap penggunaan mesin panen ( combine harvester ) di kabupaten klaten, (studi kasus desa jimbung, kecamatan kalikotes). Prosiding Seminar Nasional Fakultas Pertanian UNS: 625– 634.
Bayraktaroglu, Gul and OzgeOzgen. 2007 Integrating The Kano Model, AHP and Planning Matrix. Library Management. 29 (4/5): 327-351
Ellyta, E., Mulyati, M., Kurniawan, H. M., & Ekawati, E. 2019. Aspek Pengetahuan, Sikap Dan Keterampilan Pada Respon Petani Terhadap Upja Di Kecamatan Toho. Jurnal Social Economic of Agriculture, 8(2): 13–22. https://doi.org/10.26418/j.sea.v8i2.33343
Friyatno, S., H.P.S. Rachman dan Supriyati. 2003. Kelembagaan Jasa Alat dan Mesin Pertanian. Kerjasama Pusat Penelitian dan Pengembangan Sosial Ekonomi Pertanian dan Bappenas/USAID/DAI. Bogor.
Husnayati, L. G., Suwarto, S., & Ihsaniyati, H. 2018. Persepsi Petani Terhadap Upja (Usaha Pelayanan Jasa Alsintan) Di Kecamatan Tawangsari Kabupaten Sukoharjo. AGRITEXTS: Journal of Agricultural Extension, 42(1): 31. https://doi.org/10.20961/agritexts.v42i1.43307
Husnia, R & T. Sugiarti. 2021. Penilaian Kepuasan dan Citra Usaha Pelayanan. AGRISCIENCE 2 (1) : 148-164
Ilmi1G. N., Kusno, K., Wardani, I. K., & Erniati, E. 2020. Pengaruh Kualitas dan Pelatihan Manajer Terhadap Pengembangan UPJA di Kabupaten Pangandaran. Jurnal Agroekoteknologi Dan Agribisnis, 3(2): 13-17. https://doi.org/10.51852/jaa.v3i2.383
Irwanto, Adi Prayoga , Kemal Mahfud, Temy Indrayanti.2023. Analisis Persepsi Petani terhadap Usaha Pelayanan Jasa Alsintan (UPJA) di UPJA Tirtosari, Gunung Kidul, D.I. Yogyakarta. Jurnal Penyuluhan Pertanian, 18 (1): 10-18
Kano, N., Seraku, N., Takahashi, F., and Tsuji, S.1984. Attractive Quality and Must Be Quality. Hinshitsu.14:39-48
Kuo, Y.F., Chen, J.Y and Deng, W.J.2012. IPA-Kano Model: A New Tool for Categorizing and Diagnosing Services Quality Attributes, Total Quality Management&Business Excellence. National University of Kaohsiung. Taiwan
Lisdiantini, N., Subiyantoro, dan Yosi Afandi.2019. Peranan Fashion Dan Pakaian Sebagai Komunikasi Identitas Sosial. Jurnal Manajemen, Administrasi, Pemasaran dan Kesekretariatan 3 (1) : 9-15.
Martilla, J. A., & James J. C. 1977. Importance Performance Analysis. Journal of Marketing. 41(1): 77-79.
Perdana RWNS dan I Made Muliatna.2014. Pengaruh Alat Pelindung Diri (Apd) Terhadap Keselamatan Dan Kesehatan Kerja (K3) Karyawan Di Bengkel M.Mischan Kalijudan Surabaya. JTM. 03 (02) : 227-235
Saktiani, G. A. 2015. Pengaruh Kualitas Layanan Dan Citra Perusahaan Terhadap Kepuasan Pelanggan Dan Word of Mouth. Jurnal Ilmu Sosial Dan Ilmu Politik, 4(2): 342-353
Subagiyo. 2016. Analisis Kelayakan Finasial Penggunaan Alsintan dalam Usaha Tani Padi di Daerah Istimewa Yogyakarta. Jurnal AGROS, 18 (1), 33-48.
Sukardi dan Cholidis C. 2006. Analisis Tingkat Kepuasan Terhadap Produk Corned Pronas Produksi PT CIP, Denpasar-Bali. Jurnal Teknologi Industri Pertanian 18(2) : 106-107
Supranto, P. J. M. . 2001. Pengukuran Tingkat Kepuasan Pelanggan. PT. Rineka Cipta. Jakarta
Suratno., Aziz, F., & Haryono, A.T. 2016. Pengaruh Citra Perusahaan dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan dengan Kepuasan Pelanggan Sebagai Variabel Intervening pada PT Pelabuhan Indonesia III Semarang. Journal Of Management, 2 (2)
Wahyuningsih, T. 2011. Sistem Bagi Hasil Maro Sebagai Upaya Mewujudkan Solidaritas Masyarakat. International Journal of Indonesian Society and Agriculture, 3 (2) : 197-204
Yeni F. dan Dewi N. 2014. Analisis Sistem Unit Pelayanan Jasa Alsintan (UPJA) Di Kecamatan Kuala Kampar Kabupaten Pelalawan. Jurnal Dinamika Pertanian. 29 (2) : 169-182.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
This journal is published under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License. Authors who publish with this journal agree to the following terms: Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. NonCommercial — You may not use the material for commercial purposes.
View JIPI StatsCounter
