Pritjahjono, Siti Jahroh, and Imam Teguh Saptono. “The Effect of Customer Loyalty in Digital Banking Services: Role Satisfaction Factor, Customer Experience and EWOM”. Indonesian Journal of Business and Entrepreneurship 9, no. 1 (January 31, 2023): 129. Accessed December 24, 2025. https://journal.ipb.ac.id/ijbe/article/view/43200.