DEWA MADE HARYANDIKA; I KETUT SANTRA. The Effect of Customer Relationship Management on Customer Satisfaction and Customer Loyalty . Indonesian Journal of Business and Entrepreneurship, [S. l.], v. 7, n. 2, p. 139, 2021. DOI: 10.17358/ijbe.7.2.139. Disponível em: https://journal.ipb.ac.id/ijbe/article/view/33005. Acesso em: 24 dec. 2025.