SURIANUGRAHA, Wisnu; SYAUKAT, Yusman; RACHMINA, Dwi. Gap Analysis and Strategy of Pt. Transportasi Jakarta in Improving Its Services Performance. Indonesian Journal of Business and Entrepreneurship, [S. l.], v. 6, n. 2, p. 146, 2020. DOI: 10.17358/ijbe.6.2.146. Disponível em: https://journal.ipb.ac.id/ijbe/article/view/31009. Acesso em: 13 jan. 2026.