DHIRANTY, Ayudya; SUHARJO, Budi; SUPRAYITNO, Gendut. AN ANALYSIS ON CUSTOMER SATISFACTION, TRUST AND LOYALTY TOWARD ONLINE SHOP (A CASE STUDY OF TOKOPEDIA.COM). Indonesian Journal of Business and Entrepreneurship, [S. l.], v. 3, n. 2, p. 102, 2017. DOI: 10.17358/ijbe.3.2.102. Disponível em: https://journal.ipb.ac.id/ijbe/article/view/17119. Acesso em: 12 jan. 2026.