Anggraini RI, Shalihati F, Bachtiar M, suhendi. Communication Strategy in Handling Customer Complaints in PDAM Tirta Pakuan Bogor. brcs [Internet]. 2020 Apr. 13 [cited 2025 Dec. 24];1(1):32. Available from: https://journal.ipb.ac.id/brcs/article/view/30208