ANGGRAINI, Raden Isma; SHALIHATI, Fithriyyah; BACHTIAR, Muchamad; SUHENDI. Communication Strategy in Handling Customer Complaints in PDAM Tirta Pakuan Bogor. Business Review and Case Studies, [S. l.], v. 1, n. 1, p. 32, 2020. DOI: 10.17358/brcs.1.1.32. Disponível em: https://journal.ipb.ac.id/brcs/article/view/30208. Acesso em: 24 dec. 2025.